Refund Policy

7-Day Money-Back Guarantee

We offer a 7-day refund period for new subscribers. If you are not satisfied with our service for any reason, you may request a full refund within 7 days of your initial purchase.

Eligibility

Refunds are available under the following conditions:

- Only valid for **first-time purchases** (initial subscription only)

- Refund requests must be made **within 7 days** of the transaction

- Refunds will not be granted for:

- Subscription renewals

- Accounts with significant usage or abuse

- Late requests beyond the 7-day window

How to Request a Refund

To request a refund, please email us at **refund@pinggle.app** with the following details:

- Your registered email address

- Purchase date and product plan

- Reason for the refund (optional, but appreciated)

We typically respond within **3–5 business days** and process eligible refunds through our payment provider, **Paddle.com**, within 7 business days.

Payment Processor Notice

All transactions are processed securely through **Paddle.com**, our authorized reseller and Merchant of Record. Refunds will appear as issued by Paddle on your bank statement.

Contact

If you have any questions about this policy or your purchase, please contact us:

📧 Email: refund@pinggle.app

👤 Legal Entity: Britlab

📍 Business Address: Seoul, Republic of Korea

**Last Updated: 2025-06-27**